Frequently Asked Questions

Find quick, clear info about our payment solutions, setup process, security, fees, and more—so you can get started with confidence.

A Payment Facilitator (PayFac) enables businesses to accept payments without needing to establish a separate merchant account with a bank. We handle the complexity of payment processing, compliance, underwriting, and risk management, providing you with an easy-to-use platform to accept payments from your customers.

On our platform, you set up a single easy-to-use account for accepting payments. You can process payments for your customers using credit cards, debit cards, ACH and more. At the end of the next business day, your funds get deposited to a bank account of your choice.We manage the technical side of payment processing, so you can focus on running your business.

To get started, simply visit our Sign-Up page, complete the application with your business details, and submit any required documentation. Once your account is set up, you’ll be ready to start processing payments in just a few days!

You can accept a wide variety of payments, including:
Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
ACH Payments (bank transfers)
Digital Wallets (Apple Pay, Google Pay, etc.)

Our fee structure is designed to be transparent and competitive. You’ll typically pay a small transaction fee for each payment processed, with additional fees for features such as chargeback protection, reporting tools, or subscription services. You can view detailed pricing information on your agreement or contact our team for a personalized quote.

Each new account request takes 24-48 hours for risk approvals. Once approved and you’ve completed the necessary setup steps, you can start processing payments. Our team works quickly to ensure you’re up and running as soon as possible.

Yes, our platform is PCI DSS Level 1 compliant, meaning we follow the highest industry standards to protect cardholder data. We also employ encryption, fraud detection, and real-time monitoring to ensure your transactions are safe.

Our platform integrates with a variety of e-commerce platforms, and mobile applications. Our support team is available to guide you through the process.

Sorry, our system does not support international payments at this point. Our service is available only in the US and Canada at this point. But we are continually improving our services, so stay tuned.

Yes, to accept payments, you will need a valid business bank account. Your payments will be deposited directly into this account, and you’ll be able to view all your transactions and manage your funds through our platform.

Yes! Our platform supports recurring billing and subscription-based payments. You can set up automated billing cycles for your customers, manage subscriptions, and even offer discounts for long-term subscribers.

If a chargeback or dispute arises, our system will notify you and guide you through the process. You’ll have the opportunity to provide evidence to resolve the issue. We also offer chargeback protection tools to help prevent and mitigate disputes before they happen.

We offer 24/7 customer support via phone, email, and live chat. Our experienced support team is available around the clock to assist you with any technical issues, account questions, or general inquiries you may have.

Yes, you can cancel your account at any time. To close your account, simply contact our support team, and we’ll guide you through the process. We’ll also ensure any pending transactions are completed, and you have all necessary documentation before closing your account.

No, your customers will see your business name on their payment statements, not our company’s name. We work behind the scenes to facilitate payments, ensuring that your business is the one your customers recognize.

We serve a broad range of businesses, including retail, e-commerce, real estate, service providers, and subscription-based companies. However, we do have restrictions on high-risk industries, such as gambling, adult services, or anything involving illegal activity. If you’re unsure whether your business qualifies, reach out to us, and we’ll be happy to provide more information.

You can easily track all your payments and view detailed reports directly through our dashboard. We provide real-time transaction tracking and comprehensive analytics tools, allowing you to manage your finances, view sales trends, and monitor fees.